Account not cancelled

  • 10 February 2021
  • 4 replies
  • 39 views
Dyjw
Rank

I gave 30 days notice to cancel with you in November 2020. I've had no response. I've cancelled my direct debit and low and behold I hear from you re that. Impossible to log in now surprise surprise. No way of contacting anyone at ID. Disgusting service. I want my account cancelled or I will make an official complaint via The Ombudsman.

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4 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Dyjw,

Can you clarify how you submitted the 30-days notice to us?

Can you also confirm if you received confirmation of this?

We’ll then look into this further and advise.

 

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Dyjw
Rank

I did it via logging in. Now I'm unable to log in at all. I am not happy  you are constantly obstructive when customers try to get in contact. I want to speak to someone on the phone and be provided with an active email address for customer services. Your live chat is a complete nonsense ....robot who can't answer issues!

Dyjw
Rank

I've cancelled my account with you and have cancelled my direct debit.

 

Michelle
Rank
Userlevel 5
Badge +8

Hi @Dyjw 

 

We are sorry to hear about the difficulties you have had when trying to contact our Live Chat Team. 

We’ll send you a private message on here so that we can verify your details and check your disconnection for you.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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