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Account still active after cancelling

  • 10 September 2020
  • 6 replies
  • 54 views

Accounts were cancelled but still receiving mail saying owe money

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Best answer by Rory 3 October 2020, 14:03

Hi @Russell Pickin, have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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6 replies

Please can someone get in touch to recti6this situa6. Thanks

Userlevel 6
Badge +8

Hi @Susanm71,

 

When did the cancellation take place? If it was within the last 30 days, then this may well be the final bill you’ve recieved. 

 

have you checked to see if the bill says “Final Bill” on it at all? Please let us know either way. if it turns out there has been an issue with the cancellation, we’ll put things right quickly for you.

 

Will

It was cancelled many months ago, it does not say final bill, and also issued with a letter from debt collector company CAR

Regards

Userlevel 8
Badge +9

Hello @Susanm71,

We’ll get a PM sent over so we can look into this further for you.

 

Mohammed

A 30 day deactivation was put on my account on 8th July but I am still being charged for it. How does it get stopped and my account cleared?

Userlevel 4
Badge +6

Hi @Russell Pickin, have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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