My mother has passed away and I need cancel her mobile phone account. We have written letters to both ID Mobile and Carphone Warehouse, but have received no response. Can you please help?
Hi
Welcome to iD Community.
We are so sorry to hear about your loss.
We just need to obtain a few details in order to close the account.
Please email a copy of the death certificate along with the mobile number to documents@idmobile.co.uk.
Did you send us a email on this e-mail address?
Let us know.
Thanks,
Pearl
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