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Bereavement

  • 17 October 2020
  • 1 reply
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My brother, an iD account holder recently passed away. I have been unable to access anything or anybody to help close his account. Please help.

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Best answer by Kevin 20 October 2020, 21:32

We’re terribly sorry to hear of this @Bill Bird and offer our sincerest condolences to your family in this time.

If he was an iD Mobile account holder then upon seeing a copy of the Death Certificate we will be able to have our Bereavement Team bring a close to everything there.

To help further with that we’ve sent a private message, simply click on your profile icon in the top right, then go to your private messages.

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We’re terribly sorry to hear of this @Bill Bird and offer our sincerest condolences to your family in this time.

If he was an iD Mobile account holder then upon seeing a copy of the Death Certificate we will be able to have our Bereavement Team bring a close to everything there.

To help further with that we’ve sent a private message, simply click on your profile icon in the top right, then go to your private messages.

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