I want to cancel my SIM. I have tried many times to do this online and can’t and there is no option I can find to contact anyone. I can see many others have had the same problem. I’ve now had a letter from a debt collection agency who are asking for payments and it’s affecting my credit score. I think you’re still adding to the total amount despite me cancelling the DD too. All I want it to cancel. Please can you sort this for me.
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