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Cancel a contract

  • 15 October 2020
  • 2 replies
  • 33 views

I ordered my sim card 9 days ago and have not received it yet. As I am not happy with your customer support system, I do not care about the sim card anymore. I need to cancel my contract, in order not to pay the bill, as I have not used the plan yet, because I do not have your sim.

Without the sim card, I am not able to create the id account and then cancel my plan. You do not provide a direct communication with an operator and I do not know what to do. I am very disappointed, I wasted my time trying to find a solution for the sim card and then for the account. 

Is there anyone who can cancel my plan for me?

I hope to receive at least and answer and a quick solution.

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Best answer by Ryan 17 October 2020, 11:53

Hi @Priscillaqua,

I am sorry to hear that your SIM card did not arrive; we will help cancel the plan. Our Support Team will PM you now.

Ryan

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2 replies

I ordered my sim card 9 days ago, but still haven’t received it. Is there anybody who can fix this issue?

Userlevel 7
Badge +9

Hi @Priscillaqua,

I am sorry to hear that your SIM card did not arrive; we will help cancel the plan. Our Support Team will PM you now.

Ryan

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