I ordered my sim card 9 days ago and have not received it yet. As I am not happy with your customer support system, I do not care about the sim card anymore. I need to cancel my contract, in order not to pay the bill, as I have not used the plan yet, because I do not have your sim.
Without the sim card, I am not able to create the id account and then cancel my plan. You do not provide a direct communication with an operator and I do not know what to do. I am very disappointed, I wasted my time trying to find a solution for the sim card and then for the account.
Is there anyone who can cancel my plan for me?
I hope to receive at least and answer and a quick solution.
Best answer by Ryan
I am sorry to hear that your SIM card did not arrive; we will help cancel the plan. Our Support Team will PM you now.