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cancel a new order

  • 28 June 2020
  • 3 replies
  • 72 views

I have just ordered a Huawei p40 lite and realised it does not support Google apps anymore. It is due to come tomorrow, is there any way I can cancel my order online? Call centres are shut and live chat unavailable

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Best answer by Mohammed 29 June 2020, 17:25

Hello @James Br,

Sorry to hear you’re wanting to cancel this.

When DPD attempt to deliver the device, refuse the delivery (if you are still able to) which will return the phone back to us.

 

We’ll also get someone to PM you to get this returned.

Mohammed

 

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Userlevel 7
Badge +9

Hello @James Br,

Sorry to hear you’re wanting to cancel this.

When DPD attempt to deliver the device, refuse the delivery (if you are still able to) which will return the phone back to us.

 

We’ll also get someone to PM you to get this returned.

Mohammed

 

I placed an order yesterday for a Samsung a20e which i only found out after that you dont have stock and i dont know when you will. Id like to cancel that order as ive now ordered the Samsung a21s. Ive tried calling your service but no luck and i cant reach you via online chat. Please can you cancel that original order asap?

Userlevel 6
Badge +8

Hi there @natalimarcovich 

We’ve just sent you a private message here now so that we can help you get that A20 order cancelled.

Please respond there and we’ll take care of the rest.

Thanks

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