Didn't realise I could upgrade within the app because it breaks every time I use it or log in. Ordered a new SIM but want to cancel it now.
Hi
Not to worry. In order to assist you with your query, we have sent you a PM so that we can get that new contract cancelled for you.
Please get back to us via PM and we will assist you as best as we can.
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Kash
I sorted it via live chat, it only took 6 attempts and many wasted hours, and for the SIM to arrive so I could use the information on it
Hi
You can cancel your new contract by following our useful post below:
Once the new contract is cancelled you can process an upgrade order so you only have the one contract.
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Kash
Hi
We’re sorry for the inconvenience caused by that. Please let us know here if you need help with anything else.
Ryan
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