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Cancel Account

  • 1 October 2020
  • 7 replies
  • 225 views
M
Rank

Unable to cancel my account via app or web login as I no longer have the sim card and did not previously create an account. 

 

Please help because for the last 7months I have been charged and no longer use the SIM.

 

The process appears to be so difficult to cancel!

 

I am being sent debt collection letters and cant even cancel...

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Best answer by Will 3 October 2020, 12:30

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7 replies

Will
Rank
Userlevel 6
Badge +8

Hi @MohammedK,

 

We’ll drop you a Private message now to assist you with your cancellation.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
damian_ewer
Rank

Wil, I have been going around in circles with the following problem. Can you help? If so I don’t know how you contact me (???!!!!!!)

 

I have been doing a check on my bank statement. It showed an iD dd and I have not used an iD sim for as long as I can remember. I have therefore cancelled my direct debit. I have been trying to phone the following numbers:

0901 545 5126 £6 minimum charge and no one to speak with

0800 049 0250 no one to speak with

Tried to log in only top find that as I can’t remember my username, iD have sent a SMS to a phone number I don’t use

I then received a threatening email from their debt collectors for £31.

I have phoned them and they have said they will get someone to contact me.

I would class this as an attempt to ‘not allow’ the customer to leave, even after the contract has been fulfilled………… is this legally/morally questionable?

I look forward to your reply, but when?

Kind regards

Damian

Will
Rank
Userlevel 6
Badge +8

Hi @damian_ewer,

 

We’ll send you a Private Message now so we can look into why you’re still being charged.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Ryanm
Rank

I have this exact issue, was it resolved? 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Ryanm,

Which plan are you on, is it a SIM only plan? If so then to disconnect your plan, without a PAC or STAC, simply:

Log in to the iD Mobile App or My Account online
Go to the ‘My Account’ Page
On the ‘Manage my plan’ tile, select ‘Thinking of leaving’
Select ‘End your iD Mobile plan’ and follow the instructions

For further assistance, you can visit our cancellations page here.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Ryanm
Rank

@Ryan it a sim only contract that was only meant to be for 2 years and has just continued running, I never made an account and no longer posses the sim card. 

Will
Rank
Userlevel 6
Badge +8

Hi @Ryanm,

 

We’ll drop you a Private message now to help you with your disconnection.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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