Question

cancel contract

Have no log in details for another persons contract that I pay for and I would like to cancel it. How do I do this ?

Userlevel 4

+2

Hi @Wayneclarke

Welcome to iD Community.

Is the account under your name or under the person using the contract?

Thanks,

Pearl

Hello, how do i cancel my contract?

Userlevel 3

+5

Hi @cocke11sp

Welcome to iD Community.

So sorry to hear you want to leave us at iD Mobile.

Please click on how to cancel , it has everything you need to cancel your account.

You can always contact our Live Chat team who can assist with your cancellation request.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section.

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Aklima

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