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cancel contract

  • January 10, 2021
  • 9 replies
  • 178 views

I’m trying to cancel a sim only contract I thought was cancelled back in august 2019, but obviously hasn’t been. I have no access to the phone and don’t have an account I can log onto. Help!

Best answer by Michelle H

Hi @Gambit@1971 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

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9 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • January 12, 2021

Hi @Wilson.k,

We are sorry to hear about that, we will send you a PM to help with this right away.

Ryan


  • Community Member
  • 0 replies
  • January 12, 2021

Stressed out how many times do I have to ask for confirmation of cancellation boarding on harassment you sending me demands when I don’t owe you a penny as you can see phone hasn’t been used since October 


I would like to cancel my monthly plan and it’s not letting me 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • January 15, 2021

Hello @Vickybrown 

 

Not using the handset does not constitute to a cancellation.

@Taylor neilson 

 

I’ll PM both of you so we can look into this.

 

Mohammed

 


Gambit@1971
Community Member
  • Community Member
  • 0 replies
  • January 16, 2021

Confusing chat….you’re loosing customers. I’m one of them. Can’t get the right and quick answer


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • January 19, 2021

Hi @Gambit@1971,

 

I can’t see you’ve asked any questions here sorry. Would you like some assistance?

 

If so, let us know some specifics and we’ll be happy to help.

 

Will


Gambit@1971
Community Member
  • Community Member
  • 0 replies
  • January 19, 2021

I want to cancel my sim contract but I don’t know my number. 


Gambit@1971
Community Member
  • Community Member
  • 0 replies
  • January 19, 2021

I would like to cancel it but I don’t know my number and I can’t speak to anyone.I have this sim contract  couple years ago and my daughter lost it and I deleted the number on my phone. I spoken to my building society and advice to email you to cancel my contract and upon receiving this email I’ll cancel the payment from my bank.


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • Answer
  • January 25, 2021

Hi @Gambit@1971 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle