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Cancel contract early

  • 5 April 2020
  • 1 reply
  • 218 views
E
Rank

Hi,

I have looked on the app and there doesn't seem to be a way to cancel my contract without calling up. It looks like other people have had similar problems and have received a direct message. Please can this be sorted?

Thanks 

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Best answer by PavD 6 April 2020, 09:46

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PavD
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Userlevel 4
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HI e.w 

Welcome to the iD Community

I have sent you a direct message with some further information. 

Please keep your Direct Debit open, the reason for that is the following..

After your 30 days’ notice period ends, your plan will close and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open!
 

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