Question

Cancel my contract and close account

  • 18 May 2020
  • 1 reply
  • 54 views

I am trying to cancel my contract and close my account, I would like to speak to someome about paying off the remainder of  my contract which is due to end next month 


1 reply

Userlevel 3
Badge +2

Hi @Imcpake1991 

Welcome to the iD Community.

So sorry to hear you want to leave us at iD Mobile.

Please click here , it has have all the information on how to cancel.

You can also contact our Live Chat team who are able to assist with account related support.  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

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