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Cancel my disconnection asap

  • 20 December 2020
  • 3 replies
  • 31 views

Hi, I need to cancel my disconnection before my account is disconnected tomorrow. I’ve already tried the live chat and all the other options suggested but couldn't reach anyone.

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Best answer by Mohammed 28 December 2020, 17:57

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3 replies

Userlevel 4
Badge +10

Hi there @ConfusedOwl 

We’re super sorry we haven’t been able to catch this one sooner.  Did you manage to contact our Live Chat Team to prevent that?  They’re your best source for on the day help for anything urgent like what you described.

If you need further help from us here, please let us know and we’ll do our best.

Thank you for the reply. I tried several times to contact the live chat team but was told there wasn’t anyone available. My phone has now been disconnected, which really isn’t ideal at Christmas. I would really appreciate further help, even though i’m sure this is a busy time. 

Userlevel 7
Badge +10

Hello @ConfusedOwl,

I’ll send you a PM to see if there’s anything we can do to sort this.

 

Mohammed

 

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