Question

cancel my monthly contract and refund

  • 27 April 2020
  • 9 replies
  • 112 views
M
Rank

My 24 month contract ended at Christmas passed I have already got a PAC code and the number has already been moved to a new network. However you are still charging me the same mo thpy charge surely this should have terminated when PAC code was used. Please cancel payments and how do i go about being refunded the money you have taken every month since Chrismas

9 replies

Will
Rank
Userlevel 6
Badge +8

It’s been sent you your profile on here @Lyndascorgie . I sent it 18 hours ago.

 

Cheers,

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Lyndascorgie
Rank

I don't appear to have received any message from you - what format did you send it in?

Will
Rank
Userlevel 6
Badge +8

Thanks @Lyndascorgie. I’ll drop you a Private Message now and we’ll see about getting to the bottom of this.

 

Cheers,

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Lyndascorgie
Rank

Both would have been done on the same day.

Will
Rank
Userlevel 6
Badge +8

Hi @Lyndascorgie , I imagine our records will show this, but I can’t access those yet. Are you able to provide the answers I requested previously please? Or did you do both on 04/01/20?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Lyndascorgie
Rank

Hi Everything was set up on 4 January this year and your records should show this.

Will
Rank
Userlevel 6
Badge +8

Hi @Lyndascorgie , sorry to hear that. Could you advise in a little more detail the issue you’re facing please? When did you get the PAC and when did you give it to your new network?

 

Cheers,

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Lyndascorgie
Rank

I have the same issue - really disappointed.

 

A
Rank
Userlevel 3
Badge +5

Hi @mscott 

Sorry to hear this. 

I have sent you a private message with more information. 

Regards

Aklima

Please do not message me directly, as this is currently not being monitored.

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