I recently bought a new sim only monthly rolling deal. However it has a new number, and I wanted to keep my old number, but have found no way to do this. Thus I want to cancel my new deal and find a different one elsewhere. I have been unable to speak to someone, which is very frustrating, regarding how I do this. Many thanks, A Taylor
Hi i want to cancel the sim order which i ordered on 15/09/20 staying with my current provider.Too much hassle trying to set up my account and my refund of £7.00 thank you.
I recently bought a new sim only monthly rolling deal. However it has a new number, and I wanted to keep my old number, but have found no way to do this. Thus I want to cancel my new deal and find a different one elsewhere. I have been unable to speak to someone, which is very frustrating, regarding how I do this. Many thanks, A Taylor
Hello
This is done via your account once logged in on https://my.idmobile.co.uk
Click My Services then Keep your number.
Hi i want to cancel the sim order which i ordered on 15/09/20 staying with my current provider.Too much hassle trying to set up my account and my refund of £7.00 thank you.
Have you tried speaking to our Live Chat Team who can submit a disconnection/return for you?
Mohammed
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