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cancel order

  • 22 January 2021
  • 6 replies
  • 48 views
Svitlana Akhalaya
Rank

I want to cancel one order because I mistakenly ordered two identical products.  I ordered the first one, then he told me that an error had occurred.  and then I started the payment operation a second time. How i can cancel my first order?

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Best answer by Michelle 21 February 2021, 15:58

Hi @Lianeb89 

 

Have you placed your order via iD Mobile or Carphone Warehouse?

If you have completed your order, then a credit check would have been submitted.

 

Our Live Chat team can help cancel an order for you. 

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

Michelle 

iD Mobile 

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6 replies

Mohsin
Rank
Userlevel 5
Badge +4

Hi @Svitlana Akhalaya 

We are sorry to hear this. If you speak to our Live Chat | iD Mobile Network team they will be able to assist you with canceling your order. Feel free to message us if you have any issues.

-Mohsin

Lianeb89
Rank

Ive just ordered a new phone but they haven't got it in yet and I don't want to wait. How do I cancel before I get accepted and they do a credit check? 

 

Michelle
Rank
Userlevel 4
Badge +8

Hi @Lianeb89 

 

Have you placed your order via iD Mobile or Carphone Warehouse?

If you have completed your order, then a credit check would have been submitted.

 

Our Live Chat team can help cancel an order for you. 

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

Michelle 

iD Mobile 

Lisa85

Hi I want to contact you over cancelling a plan for a sim only,  ibhavent recieved it and its paramount it had arrived,  I cannot make an account because I do not have a mobile number with you, which is another ridiculous way of logging in and making it difficult to contact you.  After reading the reviews unfortunately I need to cancel ASAP,  can someone tell me how I do this without an iD mobile number thank you, I placed the order through iD website.  I dont want to chat, I just want to cancel as I put the order in on Tuesday and I have upton14 days no obligation to cancel. This was a second contract for my son, not changing phone numbers

 

Thank you

 

Lisa

 

Lisa

Lisa85

Hi my sim has not arrived,  its a second contract for my son, and I am worried after reading all the reviews that your not the greatest of companies, I have left another messege,  its my first order with you and I would like to cancel straight away order number is 116429026 as it says I have 14 days,  if someone can contact me that would be great. As I have gone with a different company now and I am collecting the sim card today.

Thank you

 

Lisa

Ryan
Rank
Userlevel 7
Badge +9

Hi @Lisa85,

I have added both of your comments to this one thread to keep things together.

We will send you a PM now in order to take some details to have your order cancelled/returned.

Ryan

I hope I was able to help you with your question. If you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’.

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