Question

cancel sim contract

  • 3 October 2020
  • 1 reply
  • 21 views
C
Rank

I have been trying to cancel my sim only contract since upgrading to a monthly contract. I am really at my wits end now and have been recently charged for the sim only month. Please could someone get in touch and not direct me to live chats , forums etc.

1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @Claire572,

To disconnect your SIM Only plan, without a PAC or STAC, simply:

  • Log in to the iD Mobile App or My Account online
  • Go to the ‘My Account’ Page
  • On the ‘Manage my plan’ tile, select ‘Thinking of leaving’
  • Select ‘End your iD Mobile plan’ and follow the instructions

 

If you want to take your number over to another network however, text PAC DDMMYY to 65075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). We'll text you back with your PAC number which will be valid for 30 days.

Ryan

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