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Cancel SIM - return

  • 6 November 2020
  • 4 replies
  • 94 views
NeilC70
Rank

Hi

I want to cancel my SIM only contract within 14 days, which end on Sunday. This is incredibly frustrating to do as I have never used the SIM and so can’t get a code to activate an account and there’s no-one available via the live chats!

Please contact me asap.

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Best answer by Mohammed 9 November 2020, 13:27

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4 replies

M
Rank
Userlevel 1

I’ve just cancelled one too, takes forever to get a human on live chat, and no one from ID seems to respond on here either.  The Welcome to ID email has a customer service pin and all the details you need when you finally do get through, my welcome email arrived 2 days after placing my order. 

Mohammed
Rank
Userlevel 7
Badge +10

Hi

I want to cancel my SIM only contract within 14 days, which end on Sunday. This is incredibly frustrating to do as I have never used the SIM and so can’t get a code to activate an account and there’s no-one available via the live chats!

Please contact me asap.

Hello @NeilC70,

I’ll send you a PM now so we can process a return for you.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kenny 24
Rank

Never used .y sim  contract  only called home to get. My number  how do.i cancel my sim contract 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Kenny 24,

You can view ways of cancelling your plan here however we will send you a PM now as you might not have logged in before.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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