Hello,
I want to cancel my son mobile contract. The contract is under my name/account. When I log into my online account my number is there but not my son. Please inform me how I can cancel my son contract while keeping the same number for my son. Thank you.
Hi
Welcome to the iD Community.
Please contact our Live Chat team who are able to assist with account related support or click on this link here https://www.idmobile.co.uk/help-and-advice/contact-us
Once you land on this page, scroll down to see the Live Chat section.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’.
If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
