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Cancel within 14 days cooling off period

  • 12 October 2020
  • 32 replies
  • 5485 views
I
Rank
Userlevel 1

Hi, I recently ordered a SIM only contract but would like to cancel within my 14 day cooling off period. Please can someone help with this? 

I have tried to call but am cut off, and no live chat. Your service is diabolical.

 

 

 

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Best answer by Ryan 14 October 2020, 18:22

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32 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @p_bratinova,

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
P
Rank

I would like to leave within the 14-day cooling-off period. What I need to do?

 

Ryan
Rank
Userlevel 6
Badge +10

Hi @really & @Santha kumar,

Did you manage to get your issue sorted? I’ve noticed it has been some time since you made your post.

​​​Hi @mikeandxena,

We will send you a message to help with the cancellation. Cancelling the Direct Debit will not cancel the plan and could lead to unpaid bills. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
M
Rank

Your live chat is not working,  i will post the sim card back to you and just cancel my direct debit.

M
Rank

i would also like to cancel my sim account, i have not yet used or put it into my mobile, so it is not registered, i am also within the 30 or cooling off process. which ever it is?

Could you please help me.

 

S
Rank

Hi there I just wanted to let you know that I wanted to cancel my sim account 

[Removed personal info]

R
Rank

I am trying to leave but being quoted for a whole years line rental when I have had the sim in my phone for 2 hours only and the sim for 3 days

Can You confirm what I am expected to pay if I leave instantly

Michelle
Rank
Userlevel 5
Badge +8

Hello @Tara.Smile 

I can confirm our Live Chat is fully working and can be accessed.

As you are having difficulties, we’ll send you a PM. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

Michelle 

iD Mobile 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank

Your live chat does not work in ANY popular browser even with cookies accepted (Chrome, Firefox or Edge!), how can I cancel if I can’t contact you!?

Ryan
Rank
Userlevel 6
Badge +10

Hi @Newuserhannaht,

I am sorry to hear about that issue. Our Live Chat bot should usually put you through to an advisor when one is available so we would recommend trying again if they were not available at the time.

We will also send you a PM now to help as well.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
N
Rank

I am also trying to cancel my SIM only deal within the cooling off period and can make NO CONTACT. Surely this is illegal. 

Please can someone contact me to cancel. 

 

Thanks Hannah

Will
Rank
Userlevel 6
Badge +8

Hi @Jennann14,

 

Something sounds a little off here. We’ll drop you a private message now to see the status of the account and make sure no money leaves, and any amounts owed are refunded appropriately.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

I cancelled a SIM only via Carphone Warehouse within 14 days. They said I wouldn't be billed. ID have since taken money from my account. CPW tell me it was because the bill was already processed, and I would get a refund - and not to cancel the direct debit as ID would do that. Now, ten days later, ID have taken more money. What's going on and will this be refunded?

D
Rank

Hi there @duty-relaxation-colour 

The quickest way for you to do this if your account is registered would be to request this through the iD Mobile App via:
My Account > End my plan > Request a PAC code 


Or just text PAC and your date of birth in a format of DD/MM/YY to 65075

 

Alternatively, please either contact our Live Chat Team: https://www.idmobile.co.uk/live-chat

Or send a direct message to our official Facebook or Twitter pages.

 

Thanks Kevin. I did that, and got a text telling me it would cost £16.57 to leave. Why would this be the case within the 14-day cooling off period?

Kevin
Rank
Userlevel 4
Badge +10

Hi there @duty-relaxation-colour 

The quickest way for you to do this if your account is registered would be to request this through the iD Mobile App via:
My Account > End my plan > Request a PAC code 


Or just text PAC and your date of birth in a format of DD/MM/YY to 65075

 

Alternatively, please either contact our Live Chat Team: https://www.idmobile.co.uk/live-chat

Or send a direct message to our official Facebook or Twitter pages.

D
Rank

I wish to leave within the 14-day cooling-off period. Please action this and send my PAC code.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @tomparry,

Sorry to hear that.

 

I will PM you also so we can pick this cancellation up for you.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank
Userlevel 1

I too want to cancel before getting started as there is no customer support.

I cannot log in as the sim does not work - please confirm that my contract is cancelled 

Tom Parry

Invalid phone number (as sim does not work) - REMOVED

 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Mike E 

We are sorry to hear this. We will send you a Private Message now to help with this. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

One more thoroughly dissatisfied customer.  I want to cancel , am within the 14 day period.  No live chat, no means of contacting you and generally very poor (no complete lack of) service.  Please cancel transaction no.429671653 and DO NOT TAKE ANY MONEY!!!

Mohsin
Rank
Userlevel 6
Badge +4

Hi @mocraw 

We will send you a Private Message to help with canceling your contract. 

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

I been trying to cancel SIM only within the cooling off period, i have not used the SIM nor installed the APP, i do not have a mobile no. from ID and got letter telling me taking Direct debit soon even though i am not registered, I have tried several times to get through on chat (but get a BOT) and sent email however nothing, some chats tell me to install app to cancel within cooling off period however i do not have a mobile no. to register on the app. so going around in circles.  I am with another provider now, how do i stop this from going on? i do not want to pay for a service i am not using and have been trying to cancel with no responses!  this is really stressing me out! simple contact info, like a phone number for customer services would be good or someone answering the live chats and emails, please respond! thank you

Ryan
Rank
Userlevel 6
Badge +10

Hi @carl brown,

Cancelling your Direct Debit due to not getting an answer is not the best course of action as this may affect your credit file negatively down the line if bills are missed. If you need help cancelling your plan, you can find various ways here: 


If you still need help, please let us know.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
C
Rank

ive had a new chip sent today it does not work in my phone so i am cancelling my direct debet and i will stop with tesco mobile cheers carl.ive sent pac code to you and does not work and have had no response on live chat  cheers .

Kevin
Rank
Userlevel 4
Badge +10

We’re sorry you’ve had any troubles since switching to us @Azaria and for any problems you’ve had reaching us to date.

If you’re still needing help from our side we’ve sent a private message to assist further.

Simply click on your profile icon in the top right, then go to your private messages.

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