My phone was not working correctly so I pressed the button on the app to cancel my contract. My phone problem has since been fixed, I have brought my account up to date, I have tried to contact IDmobile to not have my plan cancel on June 20th but I am unable to reach anybody. I have written a letter but had no response. Who do I contact to stop the cancellation of my monthly plan?
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Hi
Welcome to the iD Community.
Please contact our Live Chat team who are able to assist with account related support.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.
Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’.
If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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