Question

Cancelation of my iD accont

  • 27 January 2021
  • 1 reply
  • 6 views

Hi,

I have been trying to cancel my ID Mobile account but without success. I used my sim for data only in my car and do not know the phone number attached to be able to cancel. I cancelled my direct debit as the sim has not been used for 5 months but now have a Final Demand Notice.   


1 reply

Userlevel 7
Badge +9

Hello @Simondeas,

Cancelling the Direct Debit won’t cancel the contract.

Have you tried putting the SIM into a phone?

This should allow you to register via our website to then submit a disconnection of the account.

Or do you no longer have the SIM?

 

Mohammed

 

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