Our ID contract ended in march, the call centres were closed so we have been unable to contact anyone so we cancelled the direct debit last month after ID continued to take a payment, and now have had a final demand letter, to make it even worse the new phone contract is with ID mobile. We cant get through to anyone please help!
Hi
Welcome to the iD Community.
Sorry to hear about your contract.
Please contact our Live Chat team who can look into both your accounts for you.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
Thanks for trying to help pearl but sadly an agent is just never available I've got 2 kids I cant sit on my phone waitinh as much as I would love too, I really need an immediate resolution I'm just not happy.
Hi
We understand ,I’ll get someone to pick this up for you and they’ll contact you via a private message shortly.
Pearl
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