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Cancellation after contract

  • 6 January 2021
  • 3 replies
  • 50 views
A

Hi,

I would like to cancel my contract as the 24 months has ended and i am still being charged however i am unable to access id mobile app and the live chat seems to be down. can someone help with this?

Thanks,

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Best answer by Mohammed 7 January 2021, 17:52

Hello @Andrew Green,

Are you going to be keeping the number?

If so, just text PAC to 65075 to get a PAC code and give it to your new network to cancel

If not, then text STAC to 75075 to get a STAC code and give that instead so the network notifies us you have switched and won’t be keeping the number to cancel.

Mohammed

 

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3 replies

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Andrew Green,

Are you going to be keeping the number?

If so, just text PAC to 65075 to get a PAC code and give it to your new network to cancel

If not, then text STAC to 75075 to get a STAC code and give that instead so the network notifies us you have switched and won’t be keeping the number to cancel.

Mohammed

 

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
Kely1993
Rank
Userlevel 1

Hello, my contract is finished but i am still being charge, i got an email that says that i am still going to be charge until i cancel my plan. The problem is i am no longer using my number for months now and unfortunately i cant not register to an account to cancel my plan because to create a plan i will need to have a code associated to my number for confirmation.  As i Don't use that number anymore, how can i cancel my plan?? 

Live chat is not helpful at all. 

Ryan
Rank
Userlevel 7
Badge +9

Hi @Kely1993,

We have responded to your other topic and you should have a PM from us now so please take a look.

Thank you.

Ryan

I hope I was able to help you with your question. If you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’.

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