Hi,
I would like to cancel my contract as the 24 months has ended and i am still being charged however i am unable to access id mobile app and the live chat seems to be down. can someone help with this?
Thanks,
Best answer by Mohammed
View originalHi,
I would like to cancel my contract as the 24 months has ended and i am still being charged however i am unable to access id mobile app and the live chat seems to be down. can someone help with this?
Thanks,
Best answer by Mohammed
View originalHi
We have responded to your other topic and you should have a PM from us now so please take a look.
Thank you.
Ryan
Hello, my contract is finished but i am still being charge, i got an email that says that i am still going to be charge until i cancel my plan. The problem is i am no longer using my number for months now and unfortunately i cant not register to an account to cancel my plan because to create a plan i will need to have a code associated to my number for confirmation. As i Don't use that number anymore, how can i cancel my plan??
Live chat is not helpful at all.
Hello
Are you going to be keeping the number?
If so, just text PAC to 65075 to get a PAC code and give it to your new network to cancel
If not, then text STAC to 75075 to get a STAC code and give that instead so the network notifies us you have switched and won’t be keeping the number to cancel.
Mohammed
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