Cancellation of new contract during Covid

  • 21 May 2020
  • 1 reply

How can I cancel my new contract sim is not compatible with old phone (2G)  I have looked on ID mobile website and it says use chat but this is not working not sure if it is due to Covid pandemic.  Please advise how to cancel so I do not get charged for something I cannot use

1 reply

Userlevel 3
Badge +2

Hi @MelC 

Welcome to iD Community.

So sorry to hear you want to leave us at iD Mobile.

Please click on this link below , it has have all the information on how to cancel.

Please keep your Direct Debit open, the reason you should is - After your 30 days’ notice period ends, your plan will close, and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open! 

Hope this helps.