Question

cancelling - but i cant login

  • 17 April 2020
  • 5 replies
  • 90 views
Fordy62
Rank

I joined iD mobile in May 2018. It was a £10/month SIM only to put in my car for a WiFi hotspot. 
 

Ive never used it and so I’ve Tried to login to cancel. The website says that it doesn’t recognise my email address - this despite receiving an email from iD once a moth re:billing. I can’t login any other way because I don’t know the number associated with my SIM as I just put it straight in the car. I’ve now got rid of the car, stupidly leaving my sim in the back!

 

I can’t login, I can’t talk to anyone and I’m stuck. All because the website won’t recognise my email address. 
 

The only thing I can do is cancel the direct debit. Which I’ve done. 
 

presumably this will lead to someone contacting me? Can anyone help?

 

cheers. 

5 replies

P
Rank
Userlevel 4
Badge +2

HI @Fordy62 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
B
Rank

Hi. I have the same problem in that I never used the ID app and so now can’t log in to cancel the contract that is due for an upgrade now.

i do not want an upgrade but can’t log in to cancel. Can you please advise? 

A
Rank
Userlevel 3
Badge +5

Hi @Bbrighton 

I have sent you a private message with more information. 

Regards

 

Aklima

Please do not message me directly, as this is currently not being monitored.
Vindiniho
Rank

Having the same issue. Contract finished on 2nd of april and i cant log in to cancel it. Dont have my ID phone anymore so cant even reset my password. Absolute joke

Will
Rank
Userlevel 6
Badge +8

Hi @Vindiniho , I’m sorry to hear you’re having difficulty with your disconnection. I’ve dropped you a PM with some more info to get this resolved.

 

Cheers,

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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