Hi, I can't seem cancel my contract on the app and I don't wish to continue with ID mobile (My plan ends at the end of April'2020). I've followed all the steps but I'm told the site is under construction and I can't call anyone because of Covid19. Please help as I refuse to continue with the plan in May and don't want to incur unnecessary charges because the site won't allow me to cancel. I will not be cancelling the Direct Debit until final payments are made. Many thanks Annie
Hi
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Sorry to hear you are having difficulties with cancelling your plan, can i ask, are you looking to move to another provider once you have left iD Mobile?
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You can simply send a text, there are two different texts to send, one to get your PAC if you’d like to take your number with you and a second to get your STAC if you don’t need your number.
Neither of these texts need any further information other than what is stated below:
- PAC
If you want to keep your mobile number and move to another provider simply text
PAC and send it to 65075
Its totally free and will also include important information about any early termination charges or pay-as-you-go credit balances
Reminder:Â you will have 30 days in which to provide your PAC to your new provider
- STAC
If you don’t need to keep your number and want move to move to a different provider simple text
STAC and send it to 75075
Again, its totally free and will also include important information about any early termination charges or pay-as-you-go credit balances
Reminder:Â you will have 30 days in which to provide your STAC to your new provider
Â
Hope this helps
Richard C
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Thank you
Many thanksÂ
Annie
Morning
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I have sent you a private message with some additional help for your queryÂ
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Kind regards,
RIchard C
Trying to cancel my contract, which ends today,1st May 2020. Been into my account, but too complicated, and I can’t remember user name, or code. Surely it should be simple with my mobile number and account number. Please help. Regards Liz
I have been trying to cancel my phone contract and been unable to get through to anyone. I have already paid two extra months for a phone that isn’t used anymore because I cannot contact anyone or access the system to cancel.
Can someone please get in touch to help as soon as possible. I cannot afford another payment.
Â
Many thanks
I have sent you a private message with more details.Â
Regards
Aklima
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