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Cancelling my plan but not using the number any more

  • 13 November 2020
  • 5 replies
  • 63 views
M
Rank

My plan is due to end on the 22 November

I don’t want an upgrade and just want to cancel my plan from the end date

I have tried using Live Chat but there are never any agents available

I have tried using the web site/App and despite what is says, there is no easy way to cancel/end a plan

I now cannot log into my account because I have forgotten by password but I can’t reset it because this seems to involve sending a security code to the phone but I no longer have the SIM and have not used the phone number linked to the account for many months 

I tried to use the complaints online service but that is also not available

In desperation I have cancelled my direct debit as it seems there is no other way I can end the plan 

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Best answer by Kevin 17 November 2020, 21:58

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5 replies

Michelle
Rank
Userlevel 5
Badge +8

Hi @Raders 

 

We are sorry if we have missed your post.

 

How can we help you?

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank

Hello will why are you and all you staff ignoring my post

Will
Rank
Userlevel 6
Badge +8

Hi @Mrfoxes,

 

I see I’ve asked some questions elsewhere, so we’ll keep the discussion there as not to confuse matters.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

Thanks Kevin - I have now managed to resolve this but as I raised with you - why did it need to get to this for what should have been a simple transaction 

 

Hopefully ID Mobile will now fix the ‘error’ which prevented me and many others from cancelling online - unfortunately I don’t have much confidence that this will happen 

Kevin
Rank
Userlevel 4
Badge +10

We’re sorry for any problems you’ve faced trying to get help there @Mrfoxes 

We’ve sent you a private message through from our side so that we can help.

Simply click on your profile icon in the top right, then go to your private messages.

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