I find myself in a rather odd situation…
A long time ago, I signed up for an ID contract, and gifted the phone to one of our children. As they’ve grown older, they’ve changed phones & contracts, and not taken their number with them.
I noticed recently that ID mobile are still taking monthly payments from me for the contract - so it was clearly never cancelled. I have stopped the direct debit (I’m aware this doesn’t stop the contract, and ID will still be legally entitled to their money every month until cancellation happens).
So, off I go to try sign in, but I’ve no clue what the password was on the account, so I try to reset the password. No joy there, as it requires the phone number associated to the account.
Several ID pages say to call the call centre to help with issues, but other pages say the call centre is closed (understandably so) because of the current Covid-19 situation.
In order to help the ID employees reading this, the account was linked to the email address I’ve linked this community account to, I was being billed £15/month until this month, where today I’ve received the “cancelling your direct debit doesn’t cancel your account” email. You’ll probably see that the account has had absolutely no activity on it (calls/sms/data) for years. I completely understand that the contract will have to be cancelled as per it’s terms, and once I get access to the account online, I will re-instate the direct debit & cancel properly.
Kind regards...
