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cant cancel my contract i no long have my sim card

  • 1 December 2020
  • 3 replies
  • 139 views
Sharbie
Rank

I need help cancelling my contract but I don’t know my id mobile number. I only got the contract out for a new phone so I never used it and have lost the sim. Ive tried going to live chat but you need the phone number and I’ve tried looking through old emails but no luck. I’ve had this contract for a few years now and want to finally cancel it 

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Best answer by Ryan 8 December 2020, 16:44

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3 replies

Ryan
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Userlevel 6
Badge +10

Hi @Sharbie,

We’re sorry to hear about this, we will send you a PM now to help further.

@adnan123, that’s not nice to hear. What can we do for you today?

Ryan

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Jimmer
Rank

I want to either finish contact or upgrade with new phone as I've been paying for a phone contract I'm no longer using. I haven't got sim or number or phone anymore but still paying for 40 months later

Regards james notley 

Current number REMOVED. Please call me

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Jimmer,

Upgrades can only be done via the iD account which will be an issue if you can’t access it.

I’ll PM you so we can look into this further.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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