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Charged for a SIM that doesn't work

  • 4 December 2020
  • 3 replies
  • 101 views
Get me out of here
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  1. ID have been taking £10 p/m since 2017, but the service has NEVER ONCE WORKED. Can I have a refund?
  2. I believed I was on a rolling contract, however I cancelled my direct debit and have been told about a 30 day policy. When did this change?
  3. I can’t register an account, because the ID mobile number provided in the welcome email is not on the device as it is a data only package. How many others have experienced this? Surely it known by ID and they are therefore pushing a product they know to be defective?
  4. I cannot speak to a human or a system which can fix this. Please tell me there is someone in this community that can help me escape these rip-off merchants? 
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Best answer by Mohammed 12 December 2020, 12:52

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3 replies

Mohammed
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Userlevel 7
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Hello @Get me out of here,

Did you contact us to notify us that the SIM did not work?

Our SIM-only plans are a rolling monthly contract and cancellations are done by providing 30-days notice, this has always been the case.

Cancelling your Direct Debit wouldn’t cancel the contract.

We’ll get a PM sent over to you so we can help with cancelling this.

 

Mohammed

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Get me out of here
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Did you contact us to notify us that the SIM did not work?

I was paying the bills. The sim was in a device I didn’t control

Our SIM-only plans are a rolling monthly contract and cancellations are done by providing 30-days notice, this has always been the case.

Well wouldn’t it be great if I could actually create an account.

Cancelling your Direct Debit wouldn’t cancel the contract.

Taking a payment for defective product is underhanded, deceitful and breaks the obligations of the consumer rights act;

“Goods must be as described, of satisfactory quality and fit for purpose”

We’ll get a PM sent over to you so we can help with cancelling this.

Thank you for the PM. I am super excited about having nothing more to do with ID mobile and sharing my experience at every opportunity to anyone who will listen

Michelle
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Userlevel 5
Badge +8

Hi @Get me out of here 

 

I can see that we have now arranged a disconnection for you.

If you do require any further help, please reply directly to the private messgae.

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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