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close the account

  • 11 January 2021
  • 6 replies
  • 64 views
Victoria mcgriskin
Rank

PLEASE CANCELING MY PLAN, ITS SO ANNOYING IVE BEEN GOING ROUND IN CIRCLES!!!!

 

IVE CANCELED MY DIRECT DEBIT AND MOVED OVER TO EE, NOW I HAVE AN INVOICE FROM YOU, PLEASE CLOSE THE ACCOUNT.

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Best answer by Michelle 9 February 2021, 13:00

Hi @FFS 

 

Cancelling your Direct Debit won’t cancel your plan.

If you haven’t followed the correct cancellations process, your plan will remain active and you’ll continue to get billed by us, which you’ll still be liable to pay of course.

If you fail to pay, unfortunately, your plan will go into collection and it could impact your credit rating.

We can accept payments via our automated payment line or if you have received a letter from a collections agency you can make payment directly to them.

 

Michelle 

iD Mobile 

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6 replies

Ryan
Rank
Userlevel 7
Badge +9

Hi @Victoria mcgriskin,

I’m sorry to hear that, what methods have you tried to use when trying to cancel your plan? You can view different methods here:


If you want to move your number to EE, I would advise requesting a PAC code by texting PAC DDMMYY to 65075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). Give that code to EE and this will cancel your plan.

If you do not wish to move your number then please request a STAC code to give to EE in order to close the plan. This will cause the loss of your number. STAC DDMMYY to 75075.

Cancelling the direct debit will not close the account and it will lead to unpaid bills.

Ryan

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FFS
Rank

My phone broke nearly a year ago. I cancelled the DD thinking that was all l had to do, but now I'm being chased for the money.

I can't log in anywhere because I can't receive messages from ID Mobile on a BROKEN PHONE!!!

Michelle
Rank
Userlevel 4
Badge +7

Hi @FFS 

 

Cancelling your Direct Debit won’t cancel your plan.

If you haven’t followed the correct cancellations process, your plan will remain active and you’ll continue to get billed by us, which you’ll still be liable to pay of course.

If you fail to pay, unfortunately, your plan will go into collection and it could impact your credit rating.

We can accept payments via our automated payment line or if you have received a letter from a collections agency you can make payment directly to them.

 

Michelle 

iD Mobile 

J
Rank

Please cancel my account

J
Rank

I think its just a money making web created by yourselves to make it so difficult to cancel my account

I phoned through and asked this to be done online and still nothing 

just cancel it …..

Mohsin
Rank
Userlevel 4
Badge +3

Hi @jamesbrown 

You can cancel it with the iD Mobile app or My Account area. Simply log in, go to the 'My Account' page, and on the 'Manage my plan' tile click 'End my plan'. You'll then be taken through the cancellation process. If you are unable to cancel through the iD app, please contact our Live Chat | iD Mobile Network team who will be able to assist you with this,

 

-Mohsin

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