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I tried to close my account in March via the app. On 7 April I received an email asking for payment of the line rental charge, called in on 7 April and told the operator I wanted to close my account and deactivate the SIM. He took the payment of £8 from me and the money was deducted from my account. I asked him for follow up paperwork and he said none would be sent, as normal practice. I understood at that time my account would be settled and service discontinued. I have since received a bill asking for further payment of £8 for May 2020. I have since been on the app and closed my account again. I started a chat raising these issues a few days ago but the response time was too slow to stay in the chat and there was no follow up by email. Please resolve this urgently. Thank you.
Thank you
NIC
