Question

Contract cancellation

  • 29 April 2020
  • 5 replies
  • 187 views
T
Rank

I need to cancel a contract and need advice how I can do that now that the call centers are closed.

5 replies

A
Rank
Userlevel 3
Badge +5

Hi @Thatguysays 

I have sent you a direct message with more information. 

 

Regards

Aklima

Please do not message me directly, as this is currently not being monitored.
B
Rank

My contract with ID Mobile ends on 15th May 2020 and I want to cancel my contract as I am switching to a new provider. I want to keep my number so need a PAC code asap please as my new phone has arrived. DOB 01/06/46. I sent a text to request my PAC code yesterday but nothing has arrived. I urgently need my PAC code please.

P
Rank
Userlevel 4
Badge +2

Hi @BBarter 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
A
Rank

My mobile phone contract was up in April 2020. How do I cancel and what is the cancellation terms 30 days etc? As your call centres are currently closed.

P
Rank
Userlevel 4
Badge +2

Hi @Allenw48 

Welcome to iD Community.

So sorry to hear you want to leave us at iD Mobile.

Please click on this link below , it has have all the information on how to cancel.

Please keep your Direct Debit open, the reason you should is - After your 30 days’ notice period ends, your plan will close, and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open! 

Hope this helps.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.

Reply


Terms & Conditions
Why iD Mobile?