Question

contract cancellation without permision

  • 16 June 2020
  • 1 reply
  • 26 views

My online account for ID shows that I have left my contract which I 
never asked for. I spoke to customer support in May about struggling to 
make payments and was told I had 90day freeze on the account which is 
still ongoing. Since then I am up to date with my bills so wanted to 
know why my contract has been cancelled?
 


1 reply

Userlevel 4
Badge +2

Hi @saiyera 

Welcome to the iD Community.

Please contact our Live Chat team who are able to look into your account  for you

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

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Why iD Mobile?