Question

contract cancelled

  • 29 December 2020
  • 1 reply
  • 20 views

contract was cancelled in store 2 yrs ago, but i have still been charged every month for it unfortunately i didn’t notice as believed it was for something else, the contract was bought out and new one started. i have tried to get help through yourselves but getting nowhere, i cancelled direct debit and now have received final demand letter. 


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1 reply

Userlevel 6
Badge +10

Hi @angiec,

We are sorry to hear about that issue. We would recommend getting in touch with Carphone Warehouse in regards to what happened in-store but we can help you here with the contract cancellation.

Cancelling a Direct Debit will mean that the bill is left unpaid which will cause the final demand letter; your credit score can also be affected.

We will send you a PM now in order to process the cancellation.

Ryan

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