Question

contract cancelled over 30 days ago - still receiving receiving bills

  • 6 November 2020
  • 3 replies
  • 60 views
Q
Rank

I have cancelled my contract over the phone over 30 days ago but I was billed again this month. Please look into it.

Thanks.

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3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @qwertyuioiuytrewq,

When you request a 30-days notice, your bills during this time are produced as normal.

Once your contract is cancelled, your final bill is produced. We collect the payment for this final bill (if any remains) 14-days after.

 

Were you charged your regular monthly bill or a smaller amount?

How did you cancel this and what date was this cancelled?

 

When you log into the iD app/account does this show as cancelled?

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Q
Rank

I have cancelled my contract over the phone probably on the 15th of September, in September I was charged my regural £15.00 and now I have received a bill for October for £15.00. When I logg into my ID account it doesn’t show as cancelled. I can see my next bill being scheduled for 14th December.

 

Regards,
 

Will
Rank
Userlevel 6
Badge +8

Hi @qwertyuioiuytrewq,

 

We’ll send you a Private Message now to check on the status of your connection.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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