On the 17th of March I cancelled my monthly contract with an end date of 16th April which I received confirmation for.
However, logging into my account I have now found two new bills, one dated 11 APR - 10 MAY for £10, and one dated 17 APR - 10 MAY for £2.11. This is despite having previously paid up until my end date. With that being said, my Outstanding Balance (“Amount due so far”) is still at £0.00.
My guess is that there is no support staff who can process my account and stop the bills? But I want to confirm that there are no more payments needed from ID’s perspective? In my opinion it is not, and I have therefore cancelled my direct debit and will not pay any additional bills.
Best answer by AklimaRahman
Sorry to hear this.
I have sent you a private message with more details.