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Can I pay the remaining time on my contact to end it?

  • 2 April 2020
  • 5 replies
  • 106 views

I am due to end my contract and been quoted £57 if I pay soon will that end it as I dont want it going over

 

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Best answer by Mohammed 4 June 2020, 12:28

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5 replies

Userlevel 3
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Hi @Leigh15 

Thanks get getting in touch. 

You should have been provided with a date where the contract would end and then a final bill should be produced. 

Were you given an termination fee of £57? 

Thanks 

No it was 70 but it is 2 years so the contract is up in may 

When I go to end contract it says 57 which sounds about right as I'm a month behind due to payment difficulties so if I payed half that then may the other half that's it payed

Userlevel 3
Badge +5

@Leigh15 

I will send you a private message to explain further. 

Userlevel 7
Badge +10

Hello, just to add to this topc,

 

A disconnection needs to be processed at the end of the contract in order to cancel the services.

 

This can either be via:

 

  1. 30-day Disconnection processed in the app/by contacting us directly
  2. Requesting & using a PAC code (Text PAC 65075) to transfer the number out
  3. Requesting & Using a STAC code (text STAC to 75075) to join the new network and lose the number

 

Paying the remaining time left on your contract early will not end the plan and the contract will remain active.

You can text INFO to 85075 to find out how much is left on the contract.

 

Mohammed

 

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