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death of account holder

  • 26 October 2020
  • 11 replies
  • 136 views
lloydygeek
Rank

My Father recently passed away and i need to cancel his phone plan. please can someone make contact asap to assist?

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Best answer by Mohammed 28 October 2020, 13:06

Hello @lloydygeek,

I’m sorry for your loss.

I’ll get a PM sent over to you so we can sort this for you now.

 

Mohammed

 

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11 replies

Mohammed
Rank
Userlevel 7
Badge +9

Hello @lloydygeek,

I’m sorry for your loss.

I’ll get a PM sent over to you so we can sort this for you now.

 

Mohammed

 

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
Mgale
Rank

Can you help me this has happened to me too. I need to pay the final bill as you keep sending demanding texts to my fathers number which are distressing my mother!!

Will
Rank
Userlevel 5
Badge +8

Hi @Mgale,

 

We’ll drop you a Private Message now to get this resolved for you.

 

Will

Woodman1964
Rank

It has also happened to me, how do you cancel the plan after my partner has passed away?

Mgale
Rank

If you comment on here and create a profile they will contact you. They have been brilliant to help …. so sorry for your loss 

Woodman1964
Rank

Thank you ♥️

Woodman1964
Rank

Can anyone assist me please?

Woodman1964
Rank

Still no answer, anyone at ID?

Ryan
Rank
Userlevel 7
Badge +9

Hi @Woodman1964,

I am sorry to hear about your loss, we will issue you with a PM now if our Live Chat Team found here have not been able to help in the meantime.

Ryan

I hope I was able to help you with your question. If you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’.
Eldridge71861
Rank

Invoice for REMOVED recieved last week. REMOVED died on 18/7/2020.

Executors should have cancelled at that point. No idea what happened, this is the first thing that’s come in the post or I’d have known earlier. Can provide copy of Death Cert.

I can be contacted onREMOVED or REMOVED

 

Many thanks

  1. Leith (partner)
Mohammed
Rank
Userlevel 7
Badge +9

Hello @Eldridge71861,

Sorry for your loss.

I will send you a Private Message which can be accessed on: https://community.idmobile.co.uk/inbox/overview

 

We will pick this up there so please reply via that.

 

Mohammed

 

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’

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