death of my father but...

  • 31 January 2021
  • 1 reply

Userlevel 1

I am having great difficulty speaking to a human being about my Dad dying. I want to temporarily pay his direct debit to stop the payment owed messages while we sort out what to do with his account. In other words I do not want to cancel the account yet. Please can someone help me. It is v distressing not being able to speak to somebody at this tender time and I hope to hear from someone. Thank you

1 reply

Userlevel 7
Badge +9

Hi @chet,

We are sorry to hear about your loss. I have replied to your other message on a different topic however we have sent you a private message to help further. We will need to close the account but we can answer any further questions via PM.

Thank you.