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disconnection

  • 3 February 2021
  • 6 replies
  • 132 views
Q
Rank

I want to disconnect from ID Mobile, giving the 30 day notice. I received an email today from debt collectors on behalf of ID Mobile saying I owe £15. I paid it. They told me the Sim-only account was started in 2018. I do not have the phone with the SIM-only  card so I cannot get the code you send. I have no app account or anything. 

 

Please contact me to disconnect. The debt collectors gave me the phone number attached to the Sim-only card. So at least I have that. 

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Best answer by Queen Bernie Princess 4 February 2021, 15:45

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6 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Queen Bernie Princess,

Glad to hear you were able to get this resolved.

 

Apologies for the delayed reply here.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Q
Rank

Hi, all resolved now using Live Chat with Shaabira, who is a true professional.

Q
Rank

Any update? I notice that several people on this forum have had the same problem as me, no sim card/phone so not able to receive the code to go online to disconnect the ID mobile service which i have used in years probably.

 

HELP, HELP, HELP

Q
Rank

Hi Mohsin, yes I have tried Live Chat. The robot sends me into never ending circles. When I ask to speak to a human, the reply is constantly that "all customer service agents are busy". 

 

All i want is someone at ID mobile to disconnect my service. Please get in touch again to do so.

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Queen Bernie Princess 

We are sorry to hear this. Have you tried speaking to our Live Chat | iD Mobile Network team as they will be able to look into this for you.

Kind regards

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Q
Rank

I want to disconnect from ID Mobile, giving the 30 day notice. I received an email today from debt collectors on behalf of ID Mobile saying I owe £15. I paid it. They told me the Sim-only account was started in 2018. I do not have the phone with the SIM-only  card so I cannot get the code you send. I have no app account or anything. 

 

Please contact me to disconnect. The debt collectors gave me the phone number attached to the Sim-only card. So at least I have that.

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