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end contract - can't cancel account

  • 18 December 2020
  • 5 replies
  • 322 views
Joeldixon99
Rank

I have clicked “end my contract” at least 5 times over the past 7 weeks on the app and it has said it will be cancelled yet I am still being charged £12 monthly? Absolutely disgraceful, need my contract ending as soon as possible. 

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Best answer by Mohammed 22 December 2020, 18:56

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5 replies

Villaifonly
Rank

Want to cancel my plan but can't get in touch online or off

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Villaifonly 

Our Live Chat | iD Mobile Network team here is the best place to request a cancellation. We’re also contactable via Facebook and Twitter if you use those platforms.

If you have trouble using those services then please let us know here and we’ll offer further support.
 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Charbot94
Rank

I'm having the same issue! It's disgusting that ID are treating their customers this way. Did you manage to get it sorted in the end?

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Charbot94 

We have sent you a Private Message now to help with this. We look forward to hearing from you.

-Mohsin

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
Rank
Userlevel 7
Badge +10

Hello @Joeldixon99,

What happens when you click end contract?

We’ll send you a PM so we can help get this cancelled.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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