Question

End my Contact with ID

  • 16 September 2020
  • 2 replies
  • 21 views

My contract finishes 23rd October and I am giving you notice as I want to end it then but keep my number


2 replies

Hi my contract ends 23rd October and I want to end my contract but keep my number. I have been into Carphone  warehouse to do it but they could not I am giving you notice from today.

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Hi my contract ends 23rd October and I want to end my contract but keep my number. I have been into Carphone  warehouse to do it but they could not I am giving you notice from today.

 

Hello @Julieluckman,

You can submit a 30-day disconnection by speaking to our Live Chat Team who can process this.

If you’re keeping your number, then this is not needed as you can get a PAC code to cancel by using it to port out.

if not keeping your number, then just get a STAC code and give this to the new network who will cancel the service with us.

 

Mohammed

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