end my contract

Hi I need to cancel my contract as soon as it ends. I believe it expires on 1st may? I will not be upgrading or continuing with this contract.

So im giving you just less than a months notice now. The number is 07814534974  Need it closed from when it expires.

thanks

I tried that, but when I click the link to cancel the agreement, I am met with a ‘cancel’ button, meaning to cancel the termination procedure, rather than cancel the contract. 

I see a red message:

“Please contact Customer Services www.idmobile.co.uk/contact-us”

(Clicking ‘cancel’ takes me back to the previous page, asking if I want PAC/STAC/something else)

(Clicking the ‘contact-us’ link above takes me to a salesforce.com error message saying “https://www.porting.idmobile.co.uk/AutoSwitchingCommunity is under construction - stay tuned”)

Hi I can’t seem to check when my contract ends. 

Hi @Fayetipler 

Please use the link below to see options on how to cancel your contract. 

https://community.idmobile.co.uk/cancellations-59/how-to-cancel-your-id-mobile-plan-31836

Please keep your Direct Debit open, the reason for this - 

After your 30 days’ notice period ends, your plan will close and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open! 

Thanks 

Pearl

Hi @Fayetipler ,

You can request for a PAC  ( If you want to keep your mobile number and move to another provider) or STAC ( If you don’t need to keep your number and want move to another provider simply) 

These two have text options.

As mentioned above , you still need to keep your direct debit open.

Let me know if this works for you.

Thanks, 

Pearl

Hi @Fayetipler ,

I’ve sent you a direct message with further information.

Pearl

Hi so you are telling me that my credit rating will be affected by  the company s inability to cancel  a contract.? The app seems happy to give me a new contract   and  you have made cancelling impossible  obviously to  create additional stress to your customers.   I will be seeking advice if this contract is not cancelled  from today  with 30days notice as requested.

I wish to end my contract which expires on 25th May.

I do not want to take the number or anything like that and a simple ending of the contract

Tried the link to cancel and just came up with this:

please end my contract and accept this as 30 days notice. thank u

Hi @lrudalljones @JOHNNYHOWELL @Tinaliao @J2J 

Welcome to iD Community.

So sorry to hear you want to leave us.

If you want to end your iD Mobile plan, there are a few options available, here they are:

Are you moving to another network?

If you want to take your number to another network you can do this by getting your PAC, if you want to leave and not take your number with you, you can get a STAC. Both of these methods will immediately terminate your iD Mobile plan once you move to a new provider.

Move and take your mobile number using a PAC:

If you want to keep your mobile number and move to another provider simply:

Text PAC DDMMYY to 65075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). We'll text you back with your PAC number which will be valid for 30 days.

It’s totally free, and you will receive a text with your PAC number within a minute, it also will also include important information about any early termination charges (if any).

Reminder: you will have 30 days in which to provide your PAC to your new network.

Move and don’t take your mobile number using a STAC:

If you don’t need to keep your number and want move to another provider simply:

Text STAC DDMMYY to 75075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). We'll text you back with your STAC number which will be valid for 30 days.

Again, it’s totally free and you’ll receive a text with your STAC number within a minute, it will also include important information about any early termination charges.

Reminder: you will have 30 days in which to provide your STAC to you new network.

Not moving to another network?

If you’re not moving to another network, and just want to end your iD Mobile plan, you can do this on the iD Mobile app or My Account online. Please note that if you choose to end your plan they way, you will be subject to a 30-day disconnection period.

To disconnect your plan, without a PAC or STAC, simply:

• Log in to the iD Mobile App or My Account online
• Go to the ‘My Account’ Page
• On the ‘Manage my plan’ tile, select ‘End my plan’
• Select ‘End your iD Mobile plan’ and follow the instructions

Please keep your Direct Debit open, the reason why you should do this is - 

After your 30 days’ notice period ends, your plan will close and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open! 

Hope this helps.

Thanks,

Pearl

LIVE CHAT thats not the link for live chat. i can only see community??

Hi @nig0409, we wouldn’t be able to take a public post with no details of you or your account as a 30 day notice.

Please click here to see how to go about cancelling your plan properly.

Will