Question

ending contract

  • 19 February 2021
  • 3 replies
  • 38 views

My contract ends next month and I would like to cancel it. However I do not know the mobile number linked to the contract. How do I cancel the contract?


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3 replies

Userlevel 7
Badge +7

Hi @Stevengarrison,

We can certainly help you out with this. You can find the number on the packet the SIM was sent in. This may also be on your email(s) sent from us (not the order confirmation).

If you can't find it this way, another easy way to get the number is to try calling a friend or family and getting them to confirm the number that shows.

If you are unable to do either of these please let us know and we can assist you further with locating the number and looking into the termination of the contract.

 

Thanks,

Kash

Thanks for the reply.

I haven't got the sim to find the number. Please could you advise me further.

Userlevel 5
Badge +8

Hi @Stevengarrison 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

Why iD Mobile?