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Father (aged 95) thought he'd cancelled his account. Now receiving threatening letter from ID

  • 5 February 2021
  • 2 replies
  • 22 views

Mobile Numner REMOVED

Name Ernest Arthur Musson

Thought he’d cancelled last November

Payment of £7.35 made on 24/12/20

Letter received today demanding £14.70 or court proceedings will start

One very worried old man.

Just need to cancel the contract and we will pay any outstanding bill.

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Best answer by Mohammed 6 February 2021, 13:38

Hello @Gavinm42,

We’d need to speak to the account holder in order to deal with the account.

 

We’ll PM you so we can advise further.

 

Mohammed

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PS He doesn’t have access to a laptop

 

Userlevel 7
Badge +9

Hello @Gavinm42,

We’d need to speak to the account holder in order to deal with the account.

 

We’ll PM you so we can advise further.

 

Mohammed

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