Haven’t used ID mobile sim for over 6 months, as have had no access to phone since November last year. I cancelled the direct debit as I wasn’t able to make any contact with anyone regarding the closing of the account.
Today I received a final notice letter asking for another £10 - I’ve tried every avenue described in the letter to try and pay this additional £10 (which is absurd) just to put an end to this miserable affair. I have NEVER been contacted prior to this letter, despite claims to the country. Naturally, every automated service is defunct or broken, so as a last resort I’m typing this message in the hope that there’s somebody within the ID organisation that is capable of some basic level of customer service.
I'm not going to waste anymore time checking back on this webpage for an answer, instead I can be contacted at
i look forward to hearing from someone so I can put an end to any association with this company.